Support & Monitoring
Cave Watch
Handled before you call.
One program for keeping everything we build running — 24/7 managed support, UL-listed alarm monitoring, and live guard video. Designed, delivered, and answered by one team.
In short
Cave Watch is Cave Group's managed support and monitoring program for installed systems: Cave Watch 24/7 (managed support and remote monitoring), Cave Watch Central (UL-listed central-station alarm monitoring), and Deep Sentinel (live guard video) — taken singly or layered.
One Program, Three Levels of Coverage
We Design It, Build It — And Stay
Your technology is only as good as the team behind it. Cave Watch is how we stay: three levels of coverage that stack. Start with the systems, add alarm response, add live eyes on the property. Take one, or layer all three — most estates end up with everything.
Cave Watch 24/7
We see it before you do.
Managed support and remote monitoring for every system we install. We watch your network, control, AV, and lighting around the clock — catch faults early, and fix most of them remotely before you ever notice.
- ✓24/7 remote monitoring & proactive alerts
- ✓Priority response and remote troubleshooting
- ✓Firmware, software, and security updates
- ✓Annual system health checks & preventive maintenance
- ✓Priority response under your support agreement
- ✓Dedicated account manager & on-site visits (Premium)
Scaled to your environment — home, hotel, workplace, or yacht.
Ask about coverage →Cave Watch Central
Protection that answers.
UL-listed central-station alarm monitoring. When a sensor trips, a Five Diamond central station answers and dispatches — 24/7, whether you're home or a continent away. Built on the Alarm.com platform.
- ✓Intrusion — door/window, glass-break, motion
- ✓Fire, smoke, and CO — monitored life-safety
- ✓Water leak, freeze, and power-loss sensors
- ✓UL 827 central station (insurance-recognized)
- ✓Alarm.com app — arm/disarm, geofencing, triggers
- ✓Integrates with Crestron and Lutron
Formerly Cave Guard 24/7.
See the monitoring layer →Deep Sentinel
Live guards who assess and respond.
Live video monitoring with trained guards. AI flags an event for review; a guard can intervene through two-way audio and escalate under the service protocol. Deep Sentinel is a partner brand we deploy and integrate.
- ✓Live guards, not just recording
- ✓Real-time voice intervention over the camera
- ✓Edge-AI person detection
- ✓Deployed alongside UniFi Protect
- ✓Escalates to Cave Watch Central on verified threats
- ✓Partner brand — keeps its own name and logo
Delivered in partnership with Deep Sentinel.
Learn about Deep Sentinel →Coverage stacks: Cave Watch 24/7 (your systems) · Cave Watch Central (alarm response) · Deep Sentinel (live video). Every plan is customized to your property — contact us for tailored pricing.
Common Questions
Cave Watch, Explained
What is Cave Watch?+
Cave Watch is Cave Group's managed support and monitoring program. It has three levels of coverage that stack: Cave Watch 24/7 (managed support and remote monitoring of your systems), Cave Watch Central (UL-listed central-station alarm monitoring, formerly Cave Guard 24/7), and Deep Sentinel (live guard video). You can take one or layer all three.
How is Cave Watch 24/7 different from Cave Watch Central?+
Cave Watch 24/7 watches your technology — network, control, AV, and lighting — and fixes faults, usually remotely. Cave Watch Central watches your building's life-safety and security sensors and uses a central station to handle alarm signals and coordinate the appropriate response under the monitoring agreement. Most estates run both.
What happened to Cave Guard 24/7?+
Cave Guard 24/7 is now Cave Watch Central. Same UL-listed central-station monitoring, same Alarm.com platform — it now sits under the Cave Watch umbrella alongside managed support and live video.
Do I have to buy all three?+
No. Coverage stacks. Many clients start with Cave Watch 24/7 for their systems, add Cave Watch Central for alarm response, and add Deep Sentinel for live video. We tailor the mix to your property.
How much does Cave Watch cost?+
Every plan is customized to your environment and the systems installed, so pricing is quoted per project rather than published. Contact us and we'll scope coverage and price it for your property.
What does managed support for a smart home include?+
Remote monitoring of the network, control system, AV, and lighting; fault detection and remote fixes; software updates; and a priority response when something needs a technician. That is Cave Watch 24/7 — for systems we installed and, after an assessment, systems installed by others.
Can Cave Group support a system another company installed?+
Yes. We assess the existing system, document it, and bring it under Cave Watch — many of our support clients came to us from other integrators.
Is Cave Watch available outside New York?+
Yes. Remote monitoring works anywhere with a suitable connection, and on-site response is available across the New York metro, New Jersey, Connecticut, Florida, and our European markets. Response terms are set in the monitoring agreement.
System Upgrades
Running an Older Lutron System?
We upgrade HomeWorks Illumination, RadioRA 2, and legacy hotel systems — with a project-specific migration plan. Ask about current upgrade incentives.
Need Help Now?
Reach Cave Watch
General Inquiries
888-712-CAVE
212-933-9047
Sales & new projects