Support & Proactive Services
At Cave Group, we offer four premium support packages to keep your systems running smoothly. Our 24/7 support options include on-site assistance, remote troubleshooting, and proactive monitoring. Choose the level of support that fits your needs:
Platinum Package
(Best for High-Availability Environments)
Platinum Package
24/7 Text, Chat, and Email Support¹
Priority Phone Support: 24/4 availability¹
Remote Troubleshooting¹
Proactive System Monitoring²
Priority Advanced Support: Guaranteed 24-hour scheduling³
Discounted On-Site Support: Mon-Fri 7am-6pm; Sat-Sun 9am-4pm
20% Labor Discount
Annual Technology Review
Loaner Equipment⁴
ISP and Cable Account Management
Surveillance Footage Retrieval
Contact us to inquire about this package
Gold Package
(Popular for Comprehensive Support Needs)
Gold Package
24/7 Text, Chat, and Email Support¹
Phone Support: 24/4 availability¹
Remote Troubleshooting¹
Proactive System Monitoring²
Priority Advanced Support: 48-hour scheduling³
Discounted On-Site Support: Mon-Fri 7am-6pm; Weekend availability upon request
10% Labor Discount
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Silver Package
(Ideal for Essential Support with Limited On-Site Needs)
Silver Package
24/7 Text, Chat, and Email Support¹
Remote Troubleshooting¹
Discounted On-Site Support: Mon-Fri 9am-5pm, based on availability
5% Labor Discount
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Essential Package
(Basic Support, Ideal for Smaller Projects)
Essential Package
On-Site Support: Mon-Fri 9am-2pm, based on availability
Remote Troubleshooting: Mon-Fri 9am-5pm (billed by half-hour)
Contact us to inquire about this package
Important Notes
¹ Remote Troubleshooting Appliance: Required for remote support.
² Proactive System Monitoring: Only status monitoring, no access to content or data.
³ Priority Advanced Support: Availability and scheduling depend on the package.
⁴ Loaner Equipment: Based on availability; may not match the original product.