Support
We Don't Walk Away
Your technology is only as good as the team behind it. We design, build, and stay — providing ongoing support so your systems perform flawlessly, year after year.
Why Ongoing Support
We Treat Every Customer as Our First
Technology evolves. Firmware updates, new integrations, changing needs — your system should grow with you. Our support programs ensure your investment is protected and performing at its best.
Whether it's a luxury residence, a hotel property, a commercial space, or a yacht — we offer tailored support packages for every environment we serve.
Support Plans
Choose Your Level of Care
Essentials
When you need us, we're there.
- ✓Service request support
- ✓Business hours response
- ✓Remote troubleshooting
- ✓System documentation
Most Popular
Priority
Proactive care for your investment.
Everything in Essentials, plus:
- ✓24/7 remote support & monitoring
- ✓Priority response times
- ✓Annual system health checks
- ✓Firmware & software updates
- ✓Preventive maintenance
Premium
White-glove technology management.
Everything in Priority, plus:
- ✓Dedicated account manager
- ✓Proactive system optimization
- ✓Unlimited remote support
- ✓Quarterly on-site visits
- ✓Technology roadmap planning
- ✓Same-day emergency response
All plans are customized to your environment. Contact us for tailored pricing.
System Upgrades
Running an Older Lutron System?
We upgrade HomeWorks Illumination, RadioRA 2, and legacy hotel systems — seamlessly and at 10-20% off.
Need Help Now?
Reach Our Support Team
General Inquiries
888-712-CAVE
212-933-9047
Sales & new projects