Turning a charter yacht over between guest groups means clearing every trace of the last group's devices and credentials while restoring the vessel's default lighting and AV scenes — not running a full factory reset. The practical sequence is: remove paired mobile devices and touch panels from Crestron Home, clear or re-pair DM NAX streaming endpoints, rotate the guest Wi-Fi credentials, and confirm scenes are back to a default state before the next group boards. Skipping any one of these leaves the previous charter's logins, playlists, or paired phones live for the next guests.
This checklist is built from Crestron's own Crestron Home OS documentation on device pairing, factory reset, and DM NAX management. It describes how those mechanisms work in the Crestron Home software itself; confirm with your onboard integrator that the vessel's installed system behaves the same way before relying on it as a step-by-step procedure.
What has to be cleared from Crestron between charters?
Crestron Home treats mobile phones, touch screens, and handheld remotes as user interface devices that get individually paired to the processor, and each one needs to be removed rather than left associated with a guest's personal account. A paired mobile device keeps its remote connection and any account sign-in (Apple, Amazon, Google, or email) tied to the previous guest unless that user is formally removed from the system. According to Crestron's documentation, removing a user from Settings > Users signs them out of the secure remote connection and deletes any lock codes created for that user, which is the correct mechanism for clearing a departing guest's access rather than relying on them to sign out voluntarily (User Interface Devices | Crestron Home Documentation).
This matters for charter turnover specifically because guests commonly pair their own phones to control cabin lighting, shades, and AV during a trip, and a crew member doing turnover needs a reliable way to confirm nobody's personal phone is still an active user on the system rather than guessing based on memory.
Should crew do a full factory reset between charters?
No — a factory reset is a system-wide event, not a per-guest cleanup step. Crestron's factory reset screen under Settings > System Configuration > Factory Reset erases all configured settings and every paired device, which means scenes, room names, and the processor's entire configuration disappear along with the guest accounts. Crestron documents two options at that screen: a standard Reset that keeps the control processor registered with the myCrestron Residential Monitoring Service and retains system backups there, and a Reset & Delete that also removes the processor's registration and backup data from that service permanently (Reset to Factory Defaults | Crestron Home OS Documentation). Neither option is appropriate for routine charter turnover — they are system-level recovery tools, not a guest-privacy workflow. Between charters, the goal is removing specific paired users and devices while leaving the vessel's lighting scenes, keypad programming, and audio profiles intact.
How do DM NAX audio endpoints get cleared for the next group?
Guests often cast or stream to cabin and saloon audio zones over Bluetooth-paired devices connected to DM NAX endpoints, and those pairings persist on the hardware unless cleared. Crestron's DM NAX documentation describes adding and removing these devices at the room and gateway level: a device can be removed from a room (which places it back in the gateway's device list) or deleted entirely from the gateway, after which it would need to be reacquired to rejoin the system (Pair DM NAX Devices | Crestron Home OS Documentation). The same documentation describes streaming service profiles and source routes as settings configured on each DM NAX device, so it is worth checking at turnover whether a profile is still pointed at a previous guest's streaming account before the next group opens the audio app.
What should rotate on the guest Wi-Fi network?
The fetched documentation behind this checklist covers the Crestron side of turnover, not UniFi guest-network configuration, so this section is offered as practical advice rather than a documented procedure: treat guest Wi-Fi credentials and any voucher-based hotspot codes as something that changes with every new charter group, the same way a captain or crew would already rotate access codes for cabin locks and keypad passwords. If the vessel's network runs on UniFi, ask your network contractor what the guest portal supports for per-charter credential rotation and whether previous device MAC addresses need to be cleared from any allow-list.
What counts as a reset versus a full data wipe?
A reset in the Crestron Home context removes a specific device's pairing or a specific user's account access — it does not touch the processor's scenes, lighting programming, or other users. A full factory reset wipes the entire processor configuration and, depending on which reset option is used, can also delete the processor's cloud-stored backups permanently. Turnover crews should treat "clear the previous guest" as a set of targeted removals (users, paired devices, DM NAX pairings, Wi-Fi credentials) and reserve factory reset for genuine system recovery situations, not routine charter handoff.
Charter turnover is one operational detail inside the broader question of how a vessel's control, lighting, and connectivity systems are specified and supported. Ask your integrator how user and device management is documented for crew, whether the vessel's installed Crestron system follows the same pairing and reset behavior described in this guide, and whether that documentation is handed over at commissioning rather than assumed. Cave Group works on marine technology projects; for the scope a marine control and connectivity package can cover, see Cave Group's marine page.
Frequently asked questions
Does removing a user from Crestron Home delete their lock codes?
Yes. According to Crestron's documentation, removing a user signs them out of the secure remote connection and deletes any lock codes that were created for that user, which is the mechanism to use when clearing a departing guest's access.
Is a factory reset the right way to clear a guest's data between charters?
No. A factory reset erases the entire processor configuration, including all scenes and paired devices, not just one guest's account — it is a system recovery tool, not a per-charter turnover step.
Do Bluetooth-paired casting devices need to be cleared from cabin audio separately?
Yes. DM NAX devices hold their own pairings independent of the Crestron Home user list, and Crestron's documentation describes removing a device from a room or deleting it from the gateway entirely when it needs to be cleared.
Should guest Wi-Fi credentials change for every new charter group?
As a practical matter, yes — treating guest Wi-Fi credentials like cabin access codes that rotate with each new group avoids leaving a previous charter's devices connected. Confirm with your network contractor exactly what your platform supports for credential rotation and device allow-lists.
Does this Crestron Home documentation describe a marine-specific system?
No. The cited Crestron documentation describes the Crestron Home OS pairing, user, and DM NAX management features generally, not a marine-specific product or vessel installation. Ask your onboard integrator to confirm that the yacht's installed Crestron system follows the same behavior before treating this as a fixed procedure.